All new items not listed below carry their respective manufacturer's warranty. All non-warranty returns are subject to a 15% restocking fee and return shipping costs are paid by the buyer. Please email with questions on a specific item. GamEscapes Warranty Policy (only applies to items purchased directly from GamEscapes.com)
Video Game, CD, DVD Items:
We offer a "30 day, exchange for same title only warranty" on most video game items. Used Cartridge Systems & Accessories carry our full "30 day, exchange for same title only warranty".
Pre-Owned items may have chips, nicks, scratches, discoloration or wear of varying degrees consistent with age & use.
We do not warranty any batteries, including internal game save batteries.
NEW CD / DVD Titles: Unopened items may be returned within 7 days for a refund, minus shipping charges & 20% restock fee. Defective items must be returned within 7 days & will be exchanged for an identical item only.
Used CD / DVD based games have been tested to boot up and are only guaranteed against "DOA-dead on arrival".
Used CD / DVD based systems have been tested to boot up and read discs and are only guaranteed against "DOA-dead on arrival".
Contact us via email for an RA # (Return Authorization) BEFORE shipping an item back to us in the rare event of a warranty claim / exchange. Please DO NOT attempt to repair any items. If we determine a repair has been attempted, warranty is void.
Return shipping costs are the responsibility of the buyer. No collect shipments will be accepted.